Terms and Conditions
TERMS and CONDITIONS:
Reservations for short-term holiday accommodation are accepted by Gold Coast Holiday
Management (“the Booking Agent”) as agent for the Owner of the Property and to which bookings
the following terms and conditions apply:
Effective Jan 1, 2021
Once your booking has been confirmed and receipted by Gold Coast Holiday Management, any
payments are non-refundable. However, if the booking is cancelled and we are able to re-book the
property for your dates, we will refund your payment/s less a $250.00 cancellation fee.
The Booking Agent, Gold Coast Holiday Management recommends that the Guest takes out
comprehensive holiday cancellation and protection insurance with a reputable insurance company
to cater for any unforeseen circumstances which may arise including accident, Covid 19, ill health or
any other matters beyond the Guest’s reasonable control.
The rental contact is between the Guest and the Owner of the Property for which the
accommodation booking is made and is subject to the terms and conditions herein. The contract for
accommodation shall not be effective until the Booking Agent sends the Guest written confirmation
of the booking. The Guest acknowledges that the Booking Agent acts as a booking agent for the
Owner only and not as a principal.
The accommodation booking will not be confirmed by the Booking Agent until the Guest’s deposit
payment is received and cleared. If the accommodation booking is made within 28 days of the date
of commencement of the Guest’s proposed holiday, the full rental payable for the Property is
The full amount payable in respect of the Property rental shall be paid at least 28 Days prior to the
date of commencement of the booking. If the full payment has not been received by the Booking
Agent at least twenty one (21) days prior to the start of the rental period, then the Booking Agent
and the Owner reserve the right to cancel the booking without notice and the Guest will forfeit the
Guest’s deposit which will be non-refundable in such circumstances.
Noise & Neighbours
We want you to enjoy your stay but please be aware of the impact of your noise on others and
keeping our neighbours happy is of paramount importance. Noise and music should not impact any
other property and noise levels are always to be respectful. There is to be no outdoor music or
outdoor entertaining after 10pm. Noise complaints will result in bond deductions and possible
Guest’s Obligations in Respect of the Property
The Guest shall be responsible for the Property during the Guest’s stay. The Guest shall take all
reasonable care of the Property and at the end of the stay shall leave the Property including all
utensils, fixtures, fittings and equipment on, in or about the Property in a clean and tidy condition.
The Guest shall be liable for any extra cleaning, breakages or damage caused to the Property or any
part thereof or any of the chattels therein that may occur during the Guest’s occupation of the
Property and all costs for extra cleaning, repair and replacement thereof shall be payable to the
Booking agent or the Owner from the Guest Security Bond. Any such costs over and above the
amount taken as a Guest Bond may be sought by the Owner through the Local Court. Any damage
or breakage to any part of the Property or any of the chattels therein shall be reported to the Local
Agent, Booking Agent or Owner as soon as practicable after the damage occurring thereto.
The guest is responsible for the house and contents for the duration of their stay and apart from
reasonable standard cleaning requirements the property must be left in the same condition as they
were at check in.
All bonds will be returned to the guest if place is left in good condition
If insufficient funds are available from the bond, the guest agrees to accept responsibility for
Arrival and Departure times
The check in time is 3.00pm and departure time is 10.00am unless otherwise arranged. Special
arrangements can be made for early check-in and late check-outs if available.
Sadly, we cannot accept any leavers bookings at any of our properties.
Cleaning and Linen
It is requested that the house, including the BBQ, is left in a clean and tidy condition, a basic holiday
clean is not included in the rental price, it is an additional cost. The clean will be carried out once the
property has been vacated. Fresh linen is supplied, and all beds are made, this includes bathroom
and kitchen towels.
Additional Features (If Any)
The Guest acknowledges that the use of any additional amenities including but not limited to
swimming pool, spa, at the Guest’s risk and neither the Booking Agent nor the Owner shall accept
any responsibility for any injury, loss or damage to property or any third party arising from the use
All personal belongings, baggage, vehicles and other property of the Guest of any description shall
be the risk of the Guest at all times and neither the Booking Agent nor the Owner accepts any
responsibility for any loss or damage thereto.
Guest Numbers and Functions
The Guest may only allow the Property to be occupied by the number of persons nominated in the
Guest’s application and under no circumstances shall the number of people occupying the Property
be greater than that appearing on the Guest’s application or the booking confirmation, whichever is
the lesser. The Booking Agent and Owner reserve the right to refuse occupation of the Property to
the Guest if the condition on the number of people intended to occupy the Property is not observed.
Shire regulations allow holiday homes to be rented for accommodation purposes only and not as a
function venue eg. for a wedding or party. Functions and gatherings are not permitted and, if
evidenced, may be closed down immediately and result in the security bond forfeited in full.
Right to Refuse or Revoke Bookings
The Booking Agent and the Owner reserve the right to revoke or refuse to honour any property
accommodation booking which may in the opinion of either party (and at their sole discretion) be
unsuitable for the Property concerned.
Once a Guest’s booking has been confirmed, the Guest shall be responsible for payment of the total
price for the rental period and all extras (if any) as shown on the confirmation notice on or before
the date or dates referred to in such notice.
The Guest acknowledges that the Booking Agent has used its best endeavours to describe the
Property to the Guest within the limited extent of the communications between the Guest and the
Booking Agent and the Booking Agent shall not be liable to the Guest in any respect should the
Guest consider the Property to be unsuitable for any reason whatsoever.
Description of the Property
All information in respect of the Property contained in the Booking Agent’s website is believed to be
correct at the time of the publication, however, all details are subject to change by the Booking
Agent and/the Owner without notice. The Booking Agent will not accept any responsibility for any
alterations to the Property or any part thereof beyond the Booking Agents control or any liability
for any matter or occurrences beyond the Booking Agents reasonable control including damage
caused by extreme weather conditions, breakdown of appliances, wiring, plumbing, invasion of
pests, or any act or omission on the part of the Owner causing loss, accident or injury to the Guest or
any one or more of them.
Availability of Property
The short-term accommodation contract negotiated by the Booking Agent and made between the
Guest and the Owner is made on the understanding that the Property and its facilities as stated in
the booking confirmation will be available as represented to the Guest. Should any events
whatsoever arise beyond the reasonable control of the Booking Agent which render the Property
uninhabitable (for example flood, fire, storm, tempest, etc) or the property becomes for sale or is
sold by the Owner, then the Booking Agent may have to cancel the Guest’s booking for the Property.
Should such circumstances arise then the Booking Agent will endeavour to relocate the Guest to a
holiday home of a similar standard to the property in the same area. Where this is not possible, the
Booking Agent will refund all monies paid by the Guest in respect of the Property. Upon refund of
the monies paid, the guest shall have no further claims whatsoever against the Owner of the
Property or the Booking Agent.